Trezi FAQs

Find answers to your questions on Trezi or VR

Is there a Trezi SDK?

Yes- it includes the Trezi C API, full documentation and example projects. It is currently available for Windows. Contact support@trezi.com for more information.

The Trezi Update is not downloading/taking a long time.

Issue: The Trezi Launcher performed a background auto-update then proceeded to download the Trezi software. During the download of the software the download stops or hangs.
Cause: The Trezi Launcher is built to stay up-to-date automatically to ensure that product software, updates, and fixes may be downloaded and available for the user to install / apply. The downloads are managed by the Trezi Launcher to ensure any Internet connection issues are silently handled. However, this is not always the case.
Solution: When the download does become stalled, using the Pause / Resume button will trigger the Trezi Launcher to stop and restart its Internet connection. Typically this will resolve the stalled download and it will continue. As well, the user may cancel the download until a more convenient time.
The Trezi Software may still be used while the download is happening and should not be affected. Go to the Folder icon on the left of the Trezi Launcher to Create or Open and existing Work Space.

Is the trial really free?

Yes! You don’t need a credit card to start a trial, just a valid email account.

How does the 14-day free trial work?

Click the Get Started button for the Free Trial on this page and follow the directions to setup your Trezi account and download the software. During your trial, you’ll have access to the complete product without restrictions.

My trial is about to end – how do I continue using the software?

At any point during your free trial, you will have the ability to subscribe to an annual or monthly subscription of Trezi. To subscribe, simply log into your account, select the subscription plan you want and follow the prompts to set up your billing information.

Can multiple users in my firm share a Trezi subscription?

No. Each Trezi subscription is assigned to a single user. Therefore, if you have 5 members of your firm for whom you wish to use Trezi, then you will need to purchase 5 subscriptions.

How do I cancel my subscription?

You may cancel your Single-User Product subscription at any point by signing in to your Trezi account on the Website, going to the My Subscriptions and selecting Cancel.
For complete instructions and information, refer to the Pricing & Cancellation Policy.

How much training will I require to learn Trezi?

New users will typically require a couple of hours to get used to being in a VR environment and become familiar with the Trezi UI and navigation. Users with prior VR experience should be up and running within an hour.

I use Revit/Rhino/Grasshopper/3ds Max, does Trezi support these products?

Plugins for Integrating Design Models are available for
  • Trezi Plugin Autodesk FBX®
  • Trezi Plugin for Autodesk Revit®
  • Trezi Plugin for Trimble SketchUp®
  • Trezi Plugin for McNeel Rhinoceros®
The Trezi SDK is available for developing other integrations
For more information email support@trezi.com

What is the required hardware configuration required to run Trezi?

System Requirements for VR mode

Optimum configuration Minimum configuration
Graphics Card: NVIDIA GTX 1080Ti equivalent or greater Graphics Card: NVIDIA GTX 1060 equivalent or greater
CPU: Intel i7-7700K equivalent or greater CPU: Intel i7-6700 equivalent or greater
Memory: 32GB+ RAM Memory: 16GB+ RAM
Video output: compatible HDMI 1.3 video output Video output: compatible HDMI 1.3 video output
USB: Ports 4x USB 3.0 ports plus 1x USB 2.0 port USB: Ports 3x USB 3.0 ports plus 1x USB 2.0 port
OS: Windows 10 64 bit OS: Windows 10 64 bit
Virtual Reality headset options: HTC VIVE, HTC VIVE Pro or Oculus Rift

System Requirements for Desktop mode

Operating System: Windows 10 64-bit
Processor: Quad-core Intel or AMD, 2.5 GHz or faster
Memory: 16 GB RAM
GPU: DirectX 11 compatible graphics card

Do I need a dedicated space to install the VR hardware and set-up?

For the best VR experience, we recommend a clear space of 8’ x 8’. Base stations need to have a clear line of sight to each other. Avoid any shiny surfaces in front of the base stations. Users risk bumping into any furniture in the space with the VR headset on. Other devices that use IR (e.g. remotes) may not work when the base stations are on.

Will SmartVizX procure the VR system for me?

SmartVizX is not providing this service at this time
Customers in India, however, can avail a 10% discount on the list price of the HTC VIVE commercial kit, using a special code that is made available on the purchase of a subscription to Trezi.
If you have more questions or need more help on Trezi, please visit our Help Center